Parker Aerospace earned high scores in customer satisfaction among aerospace MRO mechanical and electrical suppliers worldwide through an independent survey
CLEVELAND–(BUSINESS WIRE)–Parker Aerospace, a business segment of Parker Hannifin Corporation (NYSE: PH), the global leader in motion and control technologies, today announced that it has received the top score in airline customer survey satisfaction among maintenance, repair, and overhaul (MRO) mechanical and electrical suppliers worldwide. The findings come from the third annual Air Transport Aftermarket Customer Satisfaction Survey conducted by Inside MRO, Air Transport Works, and AeroDynamic Advisory.
Of the original equipment manufacturers (OEMs) ranked, only seven logged strong satisfaction scores. On a scale of 0-10, with 10 being the highest, those OEMs are:
- CFM (7.5)
- Airbus (7.3)
- Boeing (7.2)
- GE Aviation (engines, 7.1)
- Pratt & Whitney (APUs, 7.1)
- Parker Aerospace (7.0)
- BAE Systems (7.0)
This survey was conducted from mid-February to mid-May, with 185 qualified responses, including 62 unique airlines from around the world. OEMs were ranked in the following categories: ease of doing business, product reliability, technical support, parts cost, parts availability, aircraft-on-ground (AOG) support, OEM repair cost, OEM service center performance, overall satisfaction, and likelihood of recommending them to a peer or colleague.