Parker Aerospace earned high scores in customer satisfaction among aerospace MRO mechanical and electrical suppliers worldwide through an independent survey.
CLEVELAND — (BUSINESS WIRE) — Parker Aerospace, a business segment of Parker Hannifin Corporation (NYSE: PH), the global leader in motion and control technologies, today announced that it has received the top score in airline customer satisfaction among maintenance, repair, and overhaul (MRO) mechanical and electrical suppliers worldwide. The findings come from the third annual Air Transport Aftermarket Customer Satisfaction Survey conducted by Inside MRO, Air Transport World, and AeroDynamic Advisory.
Of the original equipment manufacturers (OEMs) ranked, only seven logged strong satisfaction scores. On a scale of 0-10, with 10 being the highest, those OEMs are:
- CFM (7.5)
- Boeing (7.2)
- GE Aviation (7.1)
- Pratt & Whitney (APUs, 7.1)
- Parker Aerospace (7.0)
- BAE Systems (7.0)
This survey was conducted from mid-February to mid-May, with 185 qualified responses, including 62 unique airlines from around the world. OEMs were ranked in the following categories: ease of doing business, product reliability, technical support, parts cost, parts availability, aircraft-on-ground (AOG) support, OEM repair cost, OEM service center performance, overall satisfaction, and the likelihood of recommending them to a peer or colleague.
Parker Aerospace improved year-over-year scores in ease of doing business, technical support, OEM repair cost, and OEM service center performance while also receiving the highest overall satisfaction score for mechanical/electrical suppliers in 2020. Most of the industry continues to show low net promoter scores (NPS) scores, like overall satisfaction, and Parker’s NPS score has reminded high among peers.